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1. Why are water meters being replaced within the Town of Fort Mill?

Water meter replacements are recommended every 10 years to maintain accuracy. The Town of Fort Mill is upgrading more than 7,000 household and irrigation water meters to provide increased service and features to our customers. In addition to greater accuracy, the new meters will allow for near real-time meter reading and a future online portal where customers will be able to monitor their accounts on a regular basis. These more efficient meters will also help reduce the time employees spend in the field reading meters and instead allow them more time for maintenance and to respond to emergencies such as water line breaks.

For more information, view our January 2020 press release for the project.

2. When will this project be in my neighborhood?

The Town of Fort Mill will place signs in neighborhoods the week prior to meters being changed. The total project is scheduled to be completed by mid-2020.

3. What do I have to do to prepare for my meter replacement?

Customers are not required to do anything prior to their meter replacement. However, water service during the change-out itself will be interrupted for less than 30 minutes.

4. Will the Town’s water system be affected by the meter replacement project? Will I see any changes to my water quality or pressure?

No, the water system will remain active and is not affected by meter changes. Once a customer’s meter is replaced, they may experience some slight sputtering due to air in their water lines, though this is temporary. There will be no lasting affects to their water pressure, and there will be no changes to the quality of their water.

5. Will customers be charged for the new water meters?

There is no charge to the customer for these changes.

6. Who is performing the replacement work?

The Town of Fort Mill has contracted with Vanguard Utility Service to replace the water meters. These crews will be readily identifiable via uniforms, vehicle markings and ID cards. They will not require entrance to any home and will only need access to the equipment in a customer’s yard.

7. What if I have other questions?

For more information, please contact the town’s Utilities Department at 803-547-7158 or visit the Utilities page.